lz4's profile

New Poster

 • 

2 Messages

Wednesday, May 6th, 2026 9:15 PM

Why do I have to get a number sent to my ohone to log in every [Edited] time.

Having to  enter a number sent to my phone every [Edited: "Profanity"] time I log in.

Oldest First
Selected Oldest First

Official Employee

 • 

1.1K Messages

11 days ago

Hello lz4 👋 The security code you're referring to is part of Xfinity's commitment to keep you and your account safe via two-step verification. This makes it so that it's even harder for anyone to potentially access your account in an unauthorized manner as they would need access to the text messages your phone receives to get in. While we implement this security measure to keep your information safe, it is not required and can be turned off any time by logging into the Xfinity app 👍

For more information on how to do that, check out xfinity.com/support/articles/two-step-verification-xfinity-app-setup.

 

forum icon

New to the Community?

Start Here