Why is it so incredibly difficult to log in to xfinity?

Typical. Read my OP. Thank you.

@user_dqhcvt

 Do apologize for any issues you are having logging in while using windows 11. To clarify are you able to use our awesome Xfinity app https://www.xfinity.com/apps on a mobile device and log into your account?

Have you tired using any other devices and going to https://www.xfinity.com/email ?

I'm sorry what, "use our awesome Xfinity app?" You're joking right? I don't use the app on my personal computer, it does not work for Windows OS distros. Please tell me why I would use the app on my phone to access webmail? I can log into the forums but I can't log into webmail connect.xfinity.com/appsuite or my account from a personal computer. Seems like Xfinity makes it incredibly difficult to pay your bill.

@user_dqhcvt

I understand, the app can only be used on a mobile device, with knowing if you can log into your account on other devices can help us narrow down the issue.

Also if you could try a different computer or device to see if you can log into your account that can help us narrow down where the issue is coming from because depending on your current device and the browser you're using could warrant the connection issues you're having logging into your account from our website

 have you tried clearing your cache and cookies yet or trying a different device?

You understand I have to log into the forum here to use it, right? Why can I log in here and not into pay my bill or see my webmail on the same computer with the same browser. Yes I've tried all the published solutions for cookies, pop-ups, plug-ins, multiple browsers, multiple computers; as I stated in my original post should you take the time to read it.

Thanks for letting us know everything you have tried so far. I'm curious as it doesn't look like it was mentioned, but have you tried to open a private browsing session (firefox) or a incognito session (chrome) to see if this allows you to login? @user_dqhcvt

Are you logged in to your account? 

Can you log in at https://www.xfinity.com/overview?

Do you have any other devices you can use to access the internet to try to reach the Xfinity.com website?

I do not want to have you repeat yourself. The OP had mentioned only 1 device which is why I asked if you had others. The picture show you are able to log into your MyAccount are you able to click on the account icon and get to your email there? When was the last time you logged into your email?

I use my email hundreds of times per day. I do not use the xfinity app on my phone because it is extremely hard to use the filter settings, to block unwanted and spam email, so I use the website. I have been using the website daily for fifteen years or longer. Now suddenly, with no changes, I can't log in. It's timeout, server not available, 404 pages, connection reset, connection refused; over and over again. I can gain access to my account using the app on my phone, I HAVE ACCESS TO THE FORUMS USING THE SAME CREDENTIALS I USE TO LOG INTO MY ACCOUNT WITH, I access it almost every single day to check cameras or something related to my account. This is not an account issue or forgotten password issue since I use keys specific to my devices. Everything with xfinity is so incredibly difficult including this forum post and what makes it worse is each person that replies acts like they've never heard of this issue before, like it's novel or new, when in fact if you search the forums you will see thousands of posts with the same issue, all unresolved with multiple replies like this one. My stupid self was dumb enough to expect a different outcome when repeating the same steps. When my bill comes due in ten days you can guarantee xfinity will have have an equally hard time extracting that payment from my wallet, setting up the added layer of security at my bank now, as I am getting anywhere with this post. Good luck with that auto-draft.

Thank you for that information. I am a customer as well, and I was able to log into MyAccount and retrieve my emails. Are you able to connect with off your home network VS while on your home network using your phone with cellular data? 

I am using an xfinity connection with an xfinity ip to log in from my office computers, why would it be easier to log into my myaccount from an ip and network that is not xfinity? I do not know how to make my xfinity modem and my machine use cellular data. For the fifth time, YES I can connect using the xfinity app on my PHONE using either cellular data or my home network. YES I CAN CONNECT USING CELLULAR DATA ON MY PHONE. I am glad you are a customer and that you can connect but can you tell me how that helps me in the slightest?

Thank you.

I was checking my ability to get to the email to try to recreate your issue with my own account. Therefore, it is not an issue across the board. If you are able to connect from your phone there may be an issue with your devices' connection to the internet. Have you contacted the manufacture of the computer for additional assistance with possible settings?