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user_lt9gzc
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Tuesday, January 9th, 2024 12:14 PM

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Why is there no email?

I have not received email since Sunday and I get email every single day. I can only send. The only email I received was yesterday from this forum telling me I earned a badge. 

what is Xfinity doing to fix this?

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Updated 

11 months ago

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XfinityAlex

Official Employee

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881 Messages

11 months ago

@user_lt9gzc It looks like you had enabled SafeSender list, which restricts who can send to you.  See if you get email now.

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user_lt9gzc

4 Messages

I don’t recall changing that setting. I did try adding an email address to the safe list already there - after I stopped getting emails. In any case, thank you for figuring this out. I did get new emails for this morning just now along with a new test email. Whatever I was supposed to get yesterday hasn’t shown up yet. 

11 months ago

XfinityAlex

Official Employee

 • 

881 Messages

@user_lt9gzc​ Unfortunately, enabling that list results in a "permanent failure" being sent back to the sender.  I can get you the sender and subject of the messages, and I will send that to you in a DM.

11 months ago

0

XfinityDemitrius

Official Employee

 • 

1.3K Messages

Hey @user_lt9gzc,

 

I am so glad to hear that @XfinityAlex was able to look into your e-mail concern and get everything resolved for you. Please do not hesitate to visit our Xfinity Community platform again if you have any additional questions, comments, or concerns. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

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