Xfinity closing e-mail accounts before time limit...

Hello,

We have two e-mail accounts on our account that were closed immediately even though we received e-mails stating we could login within 60 days to reactivate them.

When we login to the e-mail not it just redirects us to Xfinity Support.

Hoping, @Xfinity Support can save my long-time e-mail address?

Responses

XfinityThomasA

Official Employee

•

2.3K Messages

2 months ago

Hello, Tek! Let's take a closer look together. If you can please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

1

0

Tek

Problem Solver

•

919 Messages

Thank you. I have reached out. Seems one e-mail was able to get turned back on. We still have one we have not had any luck with.

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2 months ago

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Tek

Xfinity closing e-mail accounts before time limit...

XfinityThomasA

Tek

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