Xfinity comcast.net emails transition to Yahoo

Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billings, etc.

Thank you

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XfinityJeniece

Official Employee

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3.3K Messages

12 days ago

Hey there, @bozmit, thanks for reaching out through Xfinity Forums regarding your email account. There is nothing you need to do until we let you know that it’s time to complete the move.

You’ll keep the features you love most about Xfinity Mail when you make the move — including your current comcast.net email address, messages, folders, and contacts.

You'll be notified 30 days in advance to move your comcast.net email account(s) to Yahoo Mail. Let us know if you have any additional questions!

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user_pw1iqq

Visitor

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1 Message

So are you saying our email address will stay the same xxxcomcast.net? When we move to Yahoo

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9 days ago

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XfinityJeniece

Official Employee

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3.3K Messages

user_pw1iqq Yes, that is correct! Your email address will remain the same in the move.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 days ago

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bozmit

Regular Visitor

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10 Messages

12 days ago

So it cannot be done prior to notification from Xfinity/Comcast. Correct?

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XfinityBenny

Official Employee

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962 Messages

@bozmit Correct, the terms to agree need to be presented to your account. We will email you once the Yahoo terms of service are available for you to accept. Current Xfinity customers may also receive an SMS reminder and be notified in the Xfinity app when the Yahoo terms of service are available. Once you accept the Yahoo terms of service, you will only have access to your email through Yahoo Mail.

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12 days ago

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gwtx

Contributor

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73 Messages

@XfinityBenny Will my email attachments move to Yahoo Mail?
Yes, most email attachments will be moved to Yahoo Mail. However, email messages with attachments totaling more than 25 MB will not be moved.

If I am reading this correctly, thats 25MB per individual email and not 25MB per account?

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9 days ago

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XfinityAmira

Official Employee

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4.3K Messages

That is correct, gwtx! Please let us know if you have any other questions. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 days ago

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EG

Expert

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112.3K Messages

11 days ago

Concern moved here to the E-mail help section.

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jane000

Visitor

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1 Message

when will i get this email to switch

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15 hours ago

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clandryjr

Visitor

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1 Message

9 days ago

I was on vacation when i received an email with a link to transfer my mail to yahoo. When I clicked the link it had expired.. what am i to do now

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Again

Expert

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32.2K Messages

@clandryjr

I am not aware that any emails have gone out to customers yet. I wouldn't worry too much at this point.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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9 days ago

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XfinityBenny

Official Employee

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962 Messages

@clandryjr Thanks for adding to the thread. Xfinity customers may also receive an SMS reminder and be notified in the Xfinity app when the Yahoo terms of service are available. Once the Yahoo terms of service are made available to you, you will have 120 days to accept them and move to the Yahoo Mail platform. (However, if you do not accept them within the first 30 days, you will lose access to your email until you accept them and complete your move to Yahoo Mail.) Check the Xfinity App for the notification to accept the Yahoo terms of service.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 days ago

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user_hihdy2

Visitor

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1 Message

Don’t use the Xfinity App so will look for an email only?

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2 days ago

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user_w93szb

Visitor

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1 Message

2 days ago

I could not agree more !!

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bozmit

Xfinity comcast.net emails transition to Yahoo

XfinityJeniece

user_pw1iqq

XfinityJeniece

bozmit

XfinityBenny

gwtx

XfinityAmira

EG

jane000

clandryjr

Again

XfinityBenny

user_hihdy2

user_w93szb

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