3 Messages
Xfinity deactivated my 20 year old email account due to Reset Password fiasco created by them
I also got the Reset Password prompt when trying to log in on Nov 17. After 9 hours on the phone with CSA during the last three weeks and four ticket numbers, now they tell me they
cannot fix it because it is an orphaned business account. It is my primary residential email I have been using for the last 20 years or so. I just had to post this to let others know the support
team really appear to not want to fix it and have told me I am permanently locked out.
Accepted Solution
user_0e0olb
3 Messages
11 months ago
Xfinity CSA team finally sorted the problem after four weeks, four tickets and 11 hours on the phone, I can access my email again.
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Latoque
Expert
•
29.6K Messages
1 year ago
I'm going to escalate this so an official employee can chime in. You should see a response here in this thread.
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XfinityEricB
Official Employee
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1.7K Messages
1 year ago
Hello @user_0e0olb, and thanks for reaching out about the email access issue. I would be happy to see if there is more we can do to assist with the issue.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_ci0o4r
5 Messages
1 year ago
yeah. [Edited: "Inflammatory"] They force password resets, but don't have a simple solution to resolve. There are millions that could never even attempt to resolve this on their own so they are force to be on hold for hours or days and being passed around. So that's the solution! What are our choices -- none. We could goto another provider (if available and certainly very few) and deal with their issues. [Edited: "Political"] ..ugggh
(edited)
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