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Purpleholic
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Regular Visitor

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4 Messages

09/10/2026 4:46 PM

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Xfinity Email Access Fails After Login on Microsoft Edge

My Email access is failing on the current version of Microsoft Edge on my PC.
After I successfully login I'm getting the messages:

"Please Try Again Shortly"
"Something Went Wrong - Error 10A"

I cleared Cache and Cookies on Edge and checked for updates, but it's up to date already.

This started happening midday yesterday.

What exactly does this error mean?  I'm able to view phone logs and everything on the Xfinity site.

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13 days ago

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XfinityAmira

Official Employee

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5K Messages

13 days ago

Hi Purpleholic! We appreciate you taking the time to reach out on our Xfinity Forum regarding this email concern. Please know that my team is always here to support you. 

 

I understand you're unable to successfully access your Xfinity email through Microsoft Edge. Just for troubleshooting purposes and to confirm, are you able to successfully access your email using a different web browser, such as Chrome? 

 

 

 

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Purpleholic

Regular Visitor

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4 Messages

Hi Amira,

I had tested accessing my email on my phone's Safari browser and mail app, and also through Chrome on my desktop and they all worked.

Since I submitted the request for help here, I logged in through Microsoft Edge a few more times and went to email and just kept hitting the refresh countless times while I continued to do other things and all of a sudden, it loaded.  I'm not sure what the issue was because I didn't change anything... just kept refreshing.

Thanks.

13 days ago

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XfinityAmira

Official Employee

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5K Messages

Although you had to refresh multiple times, I'm delighted to hear you're now able to access your email via Edge, Purpleholic. Please let us know if you continue to experience this problem on your end. We're here to help! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

13 days ago

EG

Expert

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121.4K Messages

13 days ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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