Xfinity email can’t get into account

I can’t get into my email. when I try to reset the password, it says I need to be on my home WiFi, which isn’t possible

please connect me to an actual agent. The chat bots and information online is not sufficient and frustrating

Responses

Latoque

Expert

•

29.7K Messages

22 days ago

@user_oc208a

How are you trying to access the email? Are you using only the webmail UI and a browser? Or a client or something else? If you are using only the webmail, are you getting any error message when you try to sign into the account?

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XfinityBrianH

Official Employee

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1.5K Messages

20 days ago

user_oc208a Thank you so much for reaching out to us here with your password concerns! You can find instructions for resetting our Xfinity password at the following link https://www.xfinity.com/support/articles/changing-or-resetting-your-password. Please let me know if you have any trouble with the process.

0

Email

user_oc208a

Xfinity email can’t get into account

Latoque

XfinityBrianH

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