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user_v0d24c
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Tuesday, October 15th, 2024 2:50 AM

Xfinity Email Deactivated

My xfinity email was deactivate. I have a current xfinity account but am not able to access the inbox of that email. When I click on the inbox button, it continuously takes me to a support post.

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1 month ago

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XfinityAlfonso

Official Employee

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1.2K Messages

1 month ago

Good Evening user_v0d24c thank you so much for taking the time to reach us here on our Forums with these email questions. Was this Xfinity email one that was kept after closing services, or a secondary email address that has not been signed into in some time? 

 

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user_dpmqi1

1 Message

I have the same problem. My e-mail account says no longer active. I was getting 80-100 e-mails per day and all of a sudden everything stopped. What do I do?

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1 month ago

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user_v0d24c

2 Messages

@XfinityAlfonso I have an active xfinity account with this email address as my "comcast email address" for my user. Is it possible to DM me about it?

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1 month ago

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XfinityAdrienne

Official Employee

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907 Messages

I appreciate you sharing those details with us, @user_v0d24c! We can attempt to complete some troubleshooting steps prior to asking for a DM with more personal details. How are you accessing the comcast.net email? What details were shared on the Support page that was brought up?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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XfinityAdrienne

Official Employee

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907 Messages

Thank you so much for reaching out to us here, user_dpmqi1! How are you accessing the comcast.net email? Are you using a 3rd party mail client?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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EG

Expert

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107.1K Messages

1 month ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section for assistance. 

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