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rolltwins
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Thursday, October 24th, 2024 2:42 PM

Xfinity is sending me the same email every hour about a credit I received.

How do I get Xfinity to stop sending me an email about an internet outage credit I applied for every hour?

I applied for a credit in the Xfinity app and started getting text messages which I could opt out oif. But the emails just keep coming every hour.

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26 days ago

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user_mrvf1f

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28 days ago

Same here. It’s insane. It’s like 3 every hour. Called them three times with no help 

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rolltwins

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I was able to chat with an agent in Xfinity Assistant and the resolved it right away.

Use the phrase below and it should respond with, "Chat with an agent" as one of the options.
I applied for and received a credit for an internet outage and ever since, I get a credit notification email every 30 minutes or so. PLEASE STOP!!!

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28 days ago

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XfinityAldrik

Official Employee

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1.7K Messages

Thank you for reaching out to us @user_mrvf1f! When a credit is applied to your account, you will receive an email notification within 48 hours. You may have received additional notifications about credits proactively applied to your account if your services were impacted by Helene and/or Milton. Are you still receiving emails about these credits?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

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XfinitySara

Official Employee

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1.3K Messages

26 days ago

@rolltwins - Thank you for posting your concerns with these automated emails, and thanks for taking the time to provide an update for the community's sake! I'm very glad to hear that you received a swift resolution through the Xfinity Assistant (we love providing self-service features to make things as easy as possible for you). Of course, I'm sorry to hear about the trouble you had up till that point. Please don't hesitate to create a new post should any other questions or concerns arise, and our Digital Care Team remains here to support you and your household however we can :)

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