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user_ojwxp0
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Sunday, March 24th, 2024 10:41 PM

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xfinity moved all of my inbox to traash

yesterday I noticed that the only mail in my Comcast inbox was that day's mail.  Everything else was deleted

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Updated 

8 months ago

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XfinityJanelle

Official Employee

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1.3K Messages

8 months ago

Hi @user_ojwxp0 Thank you for reaching out on the Xfinity Community Forums. Have you had a chance to check the email delete settings to make sure they are set to what you have selected? Please take a look at Manage Email Deletion Settings – Xfinity Email Help

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user_ojwxp0

2 Messages

this link does not work.  Anyway - I have not touched any settings

8 months ago

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XfinityAlyssaA

Official Employee

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1.7K Messages

I'm sorry to hear that you are experiencing issues with the link @user_ojwxp0. Are you able to copy and paste the following url into your web browser https://www.xfinity.com/support/articles/set-email-deletion-settings? If so, please try following the directions listed to check your deletion settings. If your emails are still not showing, please let us know. 

 

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8 months ago

0

Again

Expert

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31K Messages

8 months ago

Moved to Email as this is not Accessibility/disability related.

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