New Poster
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3 Messages
xfinity password stops working after 4 days
Called support, they had me change the password, and that worked for 4 days. Then I was unable to access email on iphone, android, outlook on pc or webmail on pc. I reset the password and was able to access it for 3-4 more days. I've removed the account and re-added it to both outlook and the iPhone. Cleared the temp and cache files, but the password seems to reset every few days. Any ideas
R
XfinityBradM
Official Employee
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655 Messages
8 months ago
@Picosr Have you had the chance to reach out to our Customer Security Assurance team by chance? They are our backend team that handles password issues along with Xfinity email concerns.
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