Xfinity Support Needed for Email

@user_percva  Thanks for reaching out to us regarding your missing emails. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today.  Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
 
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_percva 

Recently a lot of my emails were archived into a new folder labeled with my email address under "my folders". A ton of my emails are missing.  I need them for proof for travel insurance reimbursement.  They are not in the trash or in recovered deleted emails.  They are just missing.  Can someone please help.  We are talking about thousands of dollars!! I was going to migrate to Yahoo but am afraid this may risk making things worse and not better.

Note that migration to Yahoo! Mail is optional at this time.