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user_0pfz1e
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Tuesday, May 13th, 2025 4:04 PM

xfinity support

My secondary email address is not receiving any emails. Doesnt seem to matter where it is sent from. 

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1 day ago

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31.6K Messages

10 days ago

@user_0pfz1e 

My secondary email address is not receiving any emails. Doesn't seem to matter where it is sent from. 

How are you accessing that email account?

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user_mj2fm9

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2 Messages

Using the website. No errors or boubceback

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9 days ago

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XfinityFrank

Official Employee

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1.3K Messages

9 days ago

Hi there, @user_0pfz1e! Thanks for reaching out to us here on the Community Forum. Let's see if we can figure this out. Are these senders receiving any bounce back messages? Also, are you using the address via the web based portal or through a third party mail app? Also, have you checked to see if there is any forwarding set up? 

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user_mj2fm9

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As stated above I go directly to the Xfinty web site. No bounce backs no errors. 

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3 days ago

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XfinityAmira

Official Employee

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4.1K Messages

Understood user_mj2fm9, thanks for reconfirming that for us! 

Also, for troubleshooting purposes, are these senders receiving any bounce-back messages? Have you checked to see if there are any forwarding rules set up? 

 

Thanks for your help in trying to get this figured out and corrected! 

(edited)

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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