Xfinity Support

my email has a cell phone number entered for my 2 phase auth. I need to delete that number. I do not have another number to replace it with. that number is no longer to be used. your system does NOT seem to have any delete function. I only lets me replace it with another number. I do NOT have another number.

Responses

XfinityGabriel

Official Employee

•

2.4K Messages

8 days ago

user_iwzd7j, Hi! Thanks for taking the time out of your day to reach out. I can understand the importance of deleting that number since it is no longer used. You've come to the right place. Over social media, we are a dedicated team of experts committed to resolving account management concerns such as this. We are happy to help. To get started, please send us a direct message with your first/last name and full address so we can ensure we pull up the correct account. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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user_iwzd7j

Xfinity Support

XfinityGabriel

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