550Sandy's profile

Contributor

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28 Messages

Monday, June 10th, 2024 8:45 PM

XfinityAdrienne Closed My Post-Not Solved-imap problem Secondary Accounts

Secondary Email Problems-imap

My Primary Account works fine-the one used for Billing.

My 3 secondary email accounts will not load on any device including online at Xfinity, so I cannot load these accounts and I must read them.

This began on May 28, 2024.

When I change the Settings to what they should be, I get an imap message saying my settings are wrong and to call.

I have never, ever changed my settings before.

I used the Virtual Assistant who said to reboot my modem.

That didn?t resolve it.

 

I also use Windows Live Email and my passwords change even after I enter them correctly.

Each Secondary Windows Live Email says Out-of-Date, too, even after putting in the correct settings and passwords.

I also have these email accounts on my iPhone and iPad and cannot get them there.

I have Outlook and same there.

 

How do I resolve this, or must Xfinity?

 

Thank you.

Official Employee

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1.4K Messages

5 months ago

Thanks for reaching out, 550Sandy! Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

--

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3lv0gXz

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

Contributor

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28 Messages

Thank you.

I just sent the Direct Message.

How will I be responded to?

Contributor

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28 Messages

@XfinityAntoine​ 

I messaged with Xfinity Support but, after trying, they couldn't help me.

They opened a ticket.

Contributor

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28 Messages

@550Sandy​ 

My Secondary Email situation has not been resolved, yet.

Expert

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31K Messages

@550Sandy​ 

Call Customer Security Assurance

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Contributor

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28 Messages

I was on the phone with Customer Security Assurance for hours and they could not help me.

My issue has not been resolved, yet.

I'd like to add a new email name/address, but I can't figure out how to do it.

I was told I could have 6 of them.

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