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user_tfgtwb
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Thursday, December 18th, 2025 9:33 PM

Yahoo Email

I have been a loyal customer of Comcast and Xfinity for over 25 years.  I must register my complaint about Yahoo Email.  While it was bad enough being forced to migrate from Comcast email to Yahoo email, which took many hours of my time, now Yahoo wants me to pay an additional $5 per month to avoid advertisements.  This amounts to extortion - pay me $60 additional per month or we (Yahoo/Comcast) will flood you with unwanted ads.  This is infuriating.  Comcast does not have great customer service reviews to begin with, and this will not endear you vary many existing customers or help you garner new customers.  Comcast/Xfinity/ Yahoo management need to reconsider this outrageous tactic to pull even more money out of customers.  

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9 hours ago

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Again

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2 days ago

@user_tfgtwb 

I have been a loyal customer of Comcast and Xfinity for over 25 years.  I must register my complaint about Yahoo Email.  While it was bad enough being forced to migrate from Comcast email to Yahoo email, which took many hours of my time, now Yahoo wants me to pay an additional $5 per month to avoid advertisements.  This amounts to extortion - pay me $60 additional per month or we (Yahoo/Comcast) will flood you with unwanted ads.  This is infuriating.  Comcast does not have great customer service reviews to begin with, and this will not endear you vary many existing customers or help you garner new customers.  Comcast/Xfinity/ Yahoo management need to reconsider this outrageous tactic to pull even more money out of customers.  

Not sure why you're complaining here.  Comcast has nothing to do with how much Yahoo charges for premium services.  I'm sure the Cox and Spectrum customers felt the same way.

Use an ad blocker to control ads in your email.

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user_u6p6zh

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@Again​ Complaining here because Comcast/Xfinity said that they were offering an easy migration to a better email. Except it isn't. This is a Comcast/Xfinity issue!

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1 day ago

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user_u6p6zh

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1 day ago

I would never have changed if Comcast/Xfinity was upfront and said that you would go from ad free email to email with ads! Instead the just say how much better Yahoo is. They should allow one to test it out and then select either Yahoo or Comcast. 

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Again

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@user_u6p6zh​

I would never have changed if Comcast/Xfinity was upfront and said that you would go from ad free email to email with ads! Instead the just say how much better Yahoo is. They should allow one to test it out and then select either Yahoo or Comcast. 

There is no either/or here.  It's either Yahoo! Mail or you lose your @comcast.net email address.

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1 day ago

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XfinityAmandaB

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9 hours ago

 

user_tfgtwb Thank you for stopping in with your feedback regarding the move for Xfinity email customers to Yahoo. The reason for the change is that we are no longer supporting email. We have stopped providing new email addresses for new customers some time ago, and with that, the transition to Yahoo was provided to ensure customers were able to keep access to their email accounts in place of removing access/deleting them altogether. We know customers have been using their addresses in some cases for 30 + years, and wanted to ensure there was an option to keep those long-standing accounts. We will make sure to pass the feedback along for you.  

 

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