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user_tfgtwb
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Thursday, December 18th, 2025 9:33 PM

Yahoo Email

I have been a loyal customer of Comcast and Xfinity for over 25 years.  I must register my complaint about Yahoo Email.  While it was bad enough being forced to migrate from Comcast email to Yahoo email, which took many hours of my time, now Yahoo wants me to pay an additional $5 per month to avoid advertisements.  This amounts to extortion - pay me $60 additional per month or we (Yahoo/Comcast) will flood you with unwanted ads.  This is infuriating.  Comcast does not have great customer service reviews to begin with, and this will not endear you vary many existing customers or help you garner new customers.  Comcast/Xfinity/ Yahoo management need to reconsider this outrageous tactic to pull even more money out of customers.  

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6 hours ago

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Again

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33.4K Messages

1 month ago

@user_tfgtwb 

I have been a loyal customer of Comcast and Xfinity for over 25 years.  I must register my complaint about Yahoo Email.  While it was bad enough being forced to migrate from Comcast email to Yahoo email, which took many hours of my time, now Yahoo wants me to pay an additional $5 per month to avoid advertisements.  This amounts to extortion - pay me $60 additional per month or we (Yahoo/Comcast) will flood you with unwanted ads.  This is infuriating.  Comcast does not have great customer service reviews to begin with, and this will not endear you vary many existing customers or help you garner new customers.  Comcast/Xfinity/ Yahoo management need to reconsider this outrageous tactic to pull even more money out of customers.  

Not sure why you're complaining here.  Comcast has nothing to do with how much Yahoo charges for premium services.  I'm sure the Cox and Spectrum customers felt the same way.

Use an ad blocker to control ads in your email.

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user_u6p6zh

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3 Messages

@Again​ Complaining here because Comcast/Xfinity said that they were offering an easy migration to a better email. Except it isn't. This is a Comcast/Xfinity issue!

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1 month ago

Cheq

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5 Messages

@Again -

You ask why we complain here... Let me ask you a question, do you pay Comcast or Yahoo every month for service? I pay Comcast and they have removed services, but my costs sure haven't gone down. Comcast choose to [Edited: "Language"] its customers again. After 29 years with Comcast, I am looking for alternative service providers. You mentioned Cox and Spectrum in your previous irrelevant comment above. In my area Cox and Spectrum don't exist anymore ...

Hey Comcast, do you see any similarities? Keep jacking your prices and taking away options - your customer service is already [Edited: "Language"] and other competitors are cheaper and just as fast. You don't have much going for you anymore (except for all of us stoopid fools still sending you 300 dollar a month - SMH). 

Yahoo has had more security breaches than Windows 7. Now all the adds and spam and unsolicited changes are forced down our throat because Comcast wasn't making enough money. You just can't make this [Edited: "Language"] up.

(edited)

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2 days ago

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XfinityQue

Official Employee

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403 Messages

 

Cheq, hello there. While I do understand your frustrations, Comcast has been transitioning its Xfinity email service to Yahoo Mail starting and since June 2025 to modernize its platform, improve the user experience, and reduce the burden of maintaining its own aging email infrastructure. While users keep their @comcast.net addresses, this move allows you all to access improved, modern features from Yahoo. While that is being said, change can always be difficult to acclimate to and easy for some. However, I want to share that utilizing your Comcast email is not a contract. All customers have the ability to export their data and close the account. 

Comcast rebranded our services offered to Xfinity in 2010 for business changes but to signify the new modernized, faster technology platform, including launch of Xfinity Mobile in 2017. So many changes have taken place and I am surprised we still have honored the Comcast.net domain. The company maintained it for all the millions of existing customer, avoiding massive disruption of a forced address change. We do not honor new creations as is that initiated in June 2024. The communication has been dispursed many times of the change. 

As far as your billing goes, I'd like to take a look for you. Only if you're willing. Just to share, Comcast isn't 100% in control of its pricing. I use to think so until I started working with the company. Our prices has many factors from cutting cost for months offering customers promotional rates, rising programming fees paid to TV networks and increased costs for network infrastructure upgrades. Fees paid to networks (like ESPN, FOX) and regional sports networks (RSNs) increase annually, local fees and etc. When those things change, the company does indeed notify every single customer of upcoming changes that may take effect moving forward in the November/December's statement. 

If you want me to take a look into your bill, and see what offers are available and options you can take the advantage of, let me know responding and I will be glad to help out. I just overall want you to know that you are heard and I hear you loud and clear. I can only help you if you allow me. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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8 hours ago

user_u6p6zh

Visitor

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3 Messages

1 month ago

I would never have changed if Comcast/Xfinity was upfront and said that you would go from ad free email to email with ads! Instead the just say how much better Yahoo is. They should allow one to test it out and then select either Yahoo or Comcast. 

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Again

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33.4K Messages

@user_u6p6zh​

I would never have changed if Comcast/Xfinity was upfront and said that you would go from ad free email to email with ads! Instead the just say how much better Yahoo is. They should allow one to test it out and then select either Yahoo or Comcast. 

There is no either/or here.  It's either Yahoo! Mail or you lose your @comcast.net email address.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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1 month ago

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XfinityAmandaB

Official Employee

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2.9K Messages

1 month ago

 

user_tfgtwb Thank you for stopping in with your feedback regarding the move for Xfinity email customers to Yahoo. The reason for the change is that we are no longer supporting email. We have stopped providing new email addresses for new customers some time ago, and with that, the transition to Yahoo was provided to ensure customers were able to keep access to their email accounts in place of removing access/deleting them altogether. We know customers have been using their addresses in some cases for 30 + years, and wanted to ensure there was an option to keep those long-standing accounts. We will make sure to pass the feedback along for you.  

 

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Money2026

Visitor

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2 Messages

Yahoo. is not a viable option. Unless you get a paid account.  There should be a better option than yahoo.

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8 hours ago

Money2026

Visitor

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2 Messages

3 days ago

This whole changeover has me upset too. I have several yahoo accounts already. With all the money we pay to Xfinity over the 36 years I have had them. You would think they  could have there own email program.  Disgusting how this whole thing is handled.

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user_td9zfs

Visitor

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3 Messages

7 hours ago

Amen! Same goes for me but I'm only a 24 year loyal customer. Comcast/Xfinity should have done better. Really just succeeded in making longtime loyal customers livid and willing to look at options.

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strega7

Contributor

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482 Messages

6 hours ago

Weirdly, the transition to Yahoo has apparently become optional now.  Though they have not provided a way back for anyone who has already moved.  I suggest people who got moved early start complaining about that.  Who knows, they seem to have listened once, maybe they'll listen twice???

Meanwhile, If you're stuck on yahoo, I believe you can make the ads go away by using an email client such as Thunderbird.

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