Yahoo migration - all Comcast email accounts?

The email I received regarding our Comcast email accounts being transferred to Yahoo did not include all of the accounts we use. Does that mean only some of them will transfer or did it only list 3 out of the 4 accounts?

Responses

Oldest First

Selected Oldest First

Again

Expert

•

32.7K Messages

1 month ago

@user_9sv4qg

The email I received regarding our Comcast email accounts being transferred to Yahoo did not include all of the accounts we use. Does that mean only some of them will transfer or did it only list 3 out of the 4 accounts?

Make sure that email that you received is an official email from Xfinity. It will have the verified logo next to it.

You will receive the notification for each email address to transition, so they may not all be transitioned at once.

If you don't see that symbol next to your email regarding the transition it's probably a phishing email.

3

0

U

user_9sv4qg

Visitor

•

3 Messages

@Again The email I received is verified with the logo you show. It just seems odd to me that the transition would happen to 3 out of 4 accounts. Why not all 4 at the same time?

Like

Reply

1 month ago

0

Again

Expert

•

32.7K Messages

@user_9sv4qg

@Again The email I received is verified with the logo you show. It just seems odd to me that the transition would happen to 3 out of 4 accounts. Why not all 4 at the same time?

I can't answer that, sorry. But at some point that last email account will get to transition. There's plenty of time, nearly 10 months. Just keep watching your email.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

Like

Reply

1 month ago

0

XfinityJustinC

Official Employee

•

1.7K Messages

Hello, @user_9sv4qg thank you for taking time to reach out over Xfinity Forums. I'm glad to see one of our helpful forum's expert @Again was able to provide some information. It is correct that the email migration is happening in phases, so keep an eye out for the last email migration like they mentioned.

I found this document on our website that has some more information regarding the migration to Yahoo Mail: https://www.xfinity.com/support/articles/yahoo-email-migration-overview

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

Email

user_9sv4qg

Yahoo migration - all Comcast email accounts?

Again

user_9sv4qg

Again

XfinityJustinC

New to the Community?