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zzotto21
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Wednesday, December 24th, 2025 4:00 PM

Yahoo migration - Can not get passed Yahoo password change page.

I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works.

I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my Yahoo account with a new password. I then attempt to put in a new password, and I have even allowed the system to generate a new password, and the next page comes up with an error that indicates "uh oh.... Looks like something went wrong. Try again later."

I try again later and the same thing happens.

I have tried the following:

1. Clearing the cache and data;

2.Using Private or incognito modes;

3. I have tried using Firefox, Chrome, Safari;

4. I tried to use the Xfinity email export tool;

I have tried to make the change on iPad, Mac. etc. and

NOTHING!

I am at my wit's end!

Can someone please help?

Thank you in advance.

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9 hours ago

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XfinityKei

Official Employee

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2.1K Messages

18 days ago

@zzotto21 I’m sorry to hear of the issues you're having issues with your Yahoo password change. Our team is here to help.  When did this start?

Are you accessing Yahoo directly or using an app or third party pop clients such as outlook etc?

Were you able to accept the terms and conditions?

I have a link about our email migration here https://www.xfinity.com/support/articles/yahoo-email-migration-overview. 

Midway through the page is a direct link for chat support for yahoo email migration issues. Here's that link to connect with a dictated chat support for customer that have migrated over to yahoo  https://welcome.yahoo.com/ 

 

 

(edited)

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zzotto21

Visitor

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5 Messages

I tried to migrate the account over starting last week.

I have tried to go through the migration starting at Xfinity and then I went direct to Yahoo. Both do not allow me to get past the Yahoo secure your account password change page.

I am accessing Yahoo through various internet browsers including Firefox, Chrome, Safari, etc. Nothing works.

Yahoo says I need to use Xfinity customer support and Xfinity says I need to use Yahoo customer support. Really?

Please tell me exactly what to do.

Thank you.

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17 days ago

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XfinityKei

Official Employee

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2.1K Messages

@zzotto21 I can certainly check for you. My apologies you'r'e experiencing some back and forth. Our team will get to the bottom of this for you. Can you please direct message me your first and last name along with your full service address so that I can assist you.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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17 days ago

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06288

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3 Messages

@XfinityKei​ 

same, is there a fix

JT3

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17 days ago

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user_igwru8

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2 Messages

@XfinityKei​ I have the exact same issue and have tried the same things as @zzotto21. What is the fix? I can't get email either on Comcast or Yahoo for two days now! Thank you.

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13 days ago

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zzotto21

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5 Messages

@XfinityKei​ I have no idea what you are asking me to do. But....

I have tried everything. This should be pretty simple for you all:

I get to the secure my account page which requests a new password. I put in a new password and the next page indicates something like: "Oops. Something went wrong. Try again later." I never get to the page that allows me to accept Yahoo's terms and conditions.

Now I cannot access my email at comcast.net nor through Yahoo.

Nor does Yahoo's help page have anything on this and because I am not a paying Yahoo subscriber, they will not allow me to contact them.

Why is this so hard to figure out?

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11 days ago

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06288

Visitor

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3 Messages

17 days ago

I have the same problem.  Is there a fix?

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zzotto21

Visitor

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5 Messages

12 days ago

anyone get a fix for this yet? It is driving me insane and I want to keep my conast.net email address.

Anyone? Please help.....!

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user_6lhkor

Visitor

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1 Message

10 days ago

I have the same issue.  This seems to be a common problem. Why can't Comcast or Yahoo come up with a straight forward answer?

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06288

Visitor

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3 Messages

Clear cache and history, open an incognito browser and navigate to mail.yahoo.com.  Worked for me finally.  Think the incognito browser is the key.

JT3

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10 days ago

XfinityAlfonso

Official Employee

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2.3K Messages

Hey there 06288 this is great news! We're glad that you're now able to access your converted mailbox.  Happy New Year to you, and we're always on hand to help here on the Forums! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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zzotto21

Visitor

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5 Messages

@06288​ I just tried that and it did not work for me. Any other suggestions are appreciated.

Thank you.

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7 days ago

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XfinityBrianH

Official Employee

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1.9K Messages

 

zzotto21 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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user_igwru8

Visitor

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2 Messages

9 days ago

Thank you so much. Using the incognito browser finally worked. My folders dumped into my inbox, but at least I have my email back. Thank you again.

3

XfinityJeff

Official Employee

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547 Messages

That is great to hear @user_igwru8.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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Again

Expert

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33.3K Messages

@user_igwru8​

Thank you so much. Using the incognito browser finally worked. My folders dumped into my inbox, but at least I have my email back. Thank you again.

Are you able to get your email without having to use incognito now?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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5 days ago

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user_8layb2

Visitor

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2 Messages

I have the same problem unable to get past the yahoo migration page secure your account with a new password. It will not accept any password it says uh oh something went wrong. Yahoo won’t help or Comcast. I cleared the history and incognito didn’t help 

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9 hours ago

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user_8layb2

Visitor

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2 Messages

9 hours ago

Same problem with transitioning to yahoo. Stuck on create new password it won’t take any new password. Even went incognito and cleared history. Any suggestions. I don’t now have access to my Comcst.net acct or yahoo

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