Visitor
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4 Messages
Yahoo transition timing guidance requested
Hello -- I am the central tech support person for a large 55+ community in Northern Colorado, with at least 200-300 residents who have use comcast.net addresses. It is my guess that you are transitioning your customers by mail server cluster (or equivalent) so it is likely that everyone affected in our neighborhood will receive the notification at approximately the same time rather than spread out over months. This will wreak havoc on the community which depends heavily on email but is almost entirely non-techies. But it would be very helpful if we had some warning of the timing, even if only a month of the year. It makes little sense to try to train non-techie users on the process months before they will use it, but nor do we want a stampede if everyone unexpectedly gets the notification on the same day. Thanks for any guidance you can provide! -- Dan
Again
Expert
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32.7K Messages
14 days ago
@djm1021
We really don't know exactly how this is timing out, so there is no absolute as to when or who or a group of "who's". Some people with multiple comcast.net addresses have one but not the rest transition or all but one transition. A next door neighbor may have theirs ready for transition and you're still waiting on the email. So, there is no definitive answer to this. What we do know is that everyone will receive an email with instructions 30 days before the actual migration; that email will come to each email address. To be absolutely sure of the official email it is suggested to check email on the website rather than in a third party email app like Outlook, Thunderbird, Apple/Mac Mail, etc. The verified logo will be next to the official email.
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XfinityMarshante
Official Employee
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567 Messages
13 days ago
Hello @djm1021, thank you for taking the time to leave a post. With the Xfinity email migration to Yahoo Mail, our customers will be notified 30 days in advance to move their Comcast.net email account(s) to Yahoo Mail. I have attached an article on Xfinity Email move to Yahoo Mail.
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djm1021
Visitor
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4 Messages
13 days ago
Thanks XfinnityMarshante for your reply. I have read all of the materials from Xfinity and Yahoo and I probably understand the ramifications better than 99% of your customers. I think you are underestimating the potential impact on communities that depend on email, even if only 10-20% of them use comcast.net as their primary email address, and especially senior communities where there is less technical experience. We have to plan communications, and a "tech help" strategy for hundreds of people. It would be very helpful if we have a better understanding of the rollout timing. If our 300+ comcast.net users all got the email notification tomorrow, panic would ensue. Similarly if nobody gets the notification until a year from now, it would be silly to try to train and prepare them now. Timing is everything here.
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lynncfields
Visitor
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2 Messages
10 days ago
I'm nervous that could have missed the transition email. If I don't get the message about Yahoo's terms and conditions when I sign in to connect.xfinity.com, can I assume that I haven't gotten the email yet?
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user_8tzfqi
Visitor
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1 Message
9 days ago
I also got an email but deleted it thinking it was spam. What do I do now? TIA
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