YOU don't answer the phone or even give a choice on your [Edited] AI message.

Hi there, kelso2007! I hope your week is going well despite the email issue encountered recently. I understand it is vital you receive this important email. Not to worry! You have reached the right team to assist you. Thank you for confirming you checked the storage limit already.
By chance, is the sender trying to email you a large file attachment or multiple document attachments? That can also cause the error code due to needing to resize the attachment. If not, have you checked your spam/junk folder yet? Also, what device are you currently using to view your emails? For example, a cellphone or PC.