Skip to main content
user_rmzkhm

Visitor

 • 

3 Messages

Friday, February 27th, 2026 4:55 PM

$250 Charge After Discontinuing Service

[Edited: "Inflammatory"] I was supposedly given  some $5 piece of plastic during the pandemic when social distancing was in full effect. I have no recollection of this whatsoever and am still waiting for Xfinity to produce some evidence that I signed for this random piece of plastic. Because I discontinued my service, they now want to charage me $250 for it. It is obsolete and worth nothing. DISGUSTING BEHAVIOR!  

Question

 • 

Updated 

3 hours ago

10

1

0

This post was created from this reply on different post
Oldest First
Selected Oldest First
XfinityAdrienne

Official Employee

 • 

1.8K Messages

3 hours ago

Good Morning, @user_rmzkhm! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience, it certainly is not what we want for our customers. Just to ensure I am on the same page as you, are you speaking about a piece of equipment that was billed after you returned it? I would be happy to further investigate with you the next steps, I just want to ensure we are on the same page. 

3

0

user_rmzkhm

Visitor

 • 

3 Messages

I'm talking about a piece of obsolete $5 equipment, a flex box, that Xfinity claims that I received in 2020 -- SIX YEARS AGO -- during the pandemic and social distancing protocols.  I have not returned it because I don't recall receiving it, using it, or having anything to do with it, which they are now threatening to charge me $250 for.  That is outrageous.  

Thumbs up

Reply

3 hours ago

0

user_rmzkhm

Visitor

 • 

3 Messages

I am talking about a piece of $5 equipment -- a flex box -- that I have not returned and which they are threatening to bill me $250 for.  

Thumbs up

Reply

3 hours ago

0

XfinityAdrienne

Official Employee

 • 

1.8K Messages

Gotcha, thank you so much for clarifying that for us! I would be more than happy to dive into the details with you further @user_rmzkhm! Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Thumbs up

Reply

3 hours ago

0

forum icon

New to the Community?

Start Here