@user_4z25l8 I'm sorry to hear the box is not responding.
Can you unplug both your internet modem/router and your cable box for one minute then plug in your modem first.
Please let us know if this resolves your activation concerns.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityRoberto
Official Employee
•
2.4K Posts
5 months ago
Hi @user_t2jwsd. I see that you need help with activating your flex box. Are you getting an error message or error code when you try to activate?
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