Visitor
•
1 Message
Being charged for flex box I was told was mine to keep
Service was canceled and then charged $120.for a flex box. When I started service the flex box was sent to me without knowledge. When I inquired with CS, I was told it was free of charge and mine to keep. Now I am being told something different and see there are others who experienced the same. I am personally on a tight budget and dealing with personal hardships which is why my service was canceled to begin with. Being charged for equipment I was told was mine to keep is adding insult to injury. I never even used it because I stream via smart tvs and have no idea where the box landed between moving. It feels scammy because I was told one thing and now another. Misinformation, misleading information, and surprise charges are not ok.
user_70g9jc
Visitor
•
2 Messages
1 month ago
Why would they charge $120 for a device they will never deploy again to new customers? They are using the XUMO box now. My daughter was charged $12/mo for this Flex box and it was never connected to the network....and she was told it was free!
0
0
XfinityWilliam
Official Employee
•
1.4K Messages
1 month ago
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
2
0