U

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1 Message

Friday, June 2nd, 2023 6:28 PM

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Can I keep my Flex TV box if I cancelled my Internet plan with Xfinity

Can I keep my Flex TV box if I cancelled my Internet plan with Xfinity, and if so, what are the charges per month

Official Employee

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842 Messages

1 year ago

Thank you for reaching out to our Xfinity Forums for assistance, @user_879219 . To be able to utilize our Flex Box and services, you do need to be a Comcast Internet customer. I will be more than happy to take a look at the details on your account though! Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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