U

Visitor

 • 

1 Message

Fri, Jul 22, 2022 5:59 PM

cancel hbo max

Please cancel my HBO Max subscription asap!!!

Official Employee

 • 

479 Messages

2 m مضت

Thank you for reaching out to me today, @user_b5f81b. I will be happy to make the necessary requested changes to your account. Will you please send our team a direct message with your full name and full address?
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To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Visitor

 • 

1 Message

1 دقيقة مضت

I'm wondering if you turn that 'Peer to Peer chat' icon only for users who complain at this forum?

I cannot find this icon anywhere (yes, I am signed in both to Xfinity Forums and Xfinity Account management portal), and I am as well in need to cancel HBO Max service.

Official Employee

 • 

207 Messages

Hey @matriu. I would love to help. We offer the peer to peer function for all users.

Could you please send our team a direct message with your full name and full address?

 

Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

 

See https://comca.st/3KQF8q9r for an example

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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