Contributor
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31 Messages
Cannot activate Peacock Premium: "Your Xfinity account is already linked to another Peacock account"
As part of my Xfinity internet service, I am eligible for Peacock Premium. When I go to activate it and use my Peacock login and password, I get this error message: "Your Xfinity account is already linked to another Peacock account"
I do not have any other Peacock account; just one. To find my supposed "other" account Peacock's web site send me to this Here’s How to Find It web page but that does not help. Their Account Finder requires a billing method to locate any account, so that does not work for Xfinity customers who have complimentary subscriptions. Note that I do have my Peacock account credentials, and can log in, but it says I do not have an active plan so I cannot watch shows. The issue with connecting my activating my complimentary subscription from Xfinity.
Called Xfinity and the rep "reset" my Xfinity account, asked me to wait 24 hours and then activate again. It's been two days (48+ hours) and I still get exactly the same error message.
What's my path forward? I have lost Peacock service since a week.
XfinityAmira
Official Employee
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4.5K Messages
4 days ago
We would be more than happy to double-check on this Peacock subscription issue for you FlowingBits. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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FlowingBits
Contributor
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31 Messages
4 days ago
@XfinityAmira I have sent you a DM. May I suggest that this Peacock issue has nothing to do with the question about the tech specs of a Xumo box, so they are better kept as separate threads? Thank you.
(edited)
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