KristiHugz's profile

New Poster

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23 Messages

Sat, Jul 16, 2022 4:28 PM

Choice Select options

I see where I can order choice select using my flex box, but stations provided and pricing alludes me. Plus I was told that the free flex box would no longer be free but charged as equipment. Could someone please break this all down for me? WHAT stations come with the Choice Select package? How much is the flex box if used for Choice Select? What is the price of the service? Thank  you.

Official Employee

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680 Messages

2分前

Hi there @KristiHugz! Thank you so much for reaching out to us here via Forums! I can help you make any changes you would like to your services. If you choose to add cable services to your account, then the Flex box would no longer be valid. Let's take a look into this for you. Can you please send us a DM to start?

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

KristiHugz

New Poster

 • 

23 Messages

2分前

The "solution" was that there was no solution. I did speak to someone who shared that Choice Select started at $10 and a $7.50 flex box streaming fee, but somehow, my bill went up over $30+  dollars. When I mentioned this, I was told to try Hulu instead. (Comcast owns a portion of Hulu). Apparently customers who have been with Comcast over a number of years (2006 -2018 and again from 2019 until now) are no longer given affordable packages. The only packages are for new customers. To say I am disappointed is an understatement.

I had a horrible time trying to get a landline properly set up and now this. Sadly, comcast is the only provider in my area. So is there a solution? No.

Sure wish comcast realized how important staying customers are.

Official Employee

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103 Messages

@KristiHugz We can definitely look into your billing and equipment concerns with you. Would you please send a direct message with your name and the complete service address for further assistance?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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