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user_068b36
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Tuesday, March 29th, 2022 11:45 PM

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Connect Flex to TV through a HDMI Switch?

Has anyone been successful connecting the Flex box to a TV through a HDMI switch? My Flex seems to work when connected directly to the TV but flickers and is useless going through a GANA 3 port 4K HDMI Switch. Can anyone tell me what switch has been found to work?  Thanks

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2 years ago

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CCRobert

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3 years ago

Hello @user_068b36 That's an excellent question. I do apologize for we do not have a compatibility list for switches. Can you tell me if the switch does the same thing on other TV's, or is this the only TV that you have to test on? 

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user_5104dc

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@XfinityRobertA​ hello, I just signed up to post about this same issue.  I don't believe it is the hdmi switch.  I originally had it connected directly to my 65' Vizio but the tv screen kept blacking out but the video was still playing as I could hear it through my speakers.  To get the picture back I had to unplug the HDMI cord from the TV(while still on) and plug it back in and the picture would come back. This didn't resolve the problem so I switch ports on the tv, same issue. 

To make sure it wasn't an issue with my tv I took one of my Roku sticks and plugged it in, it's been a week now and I haven't lost my picture yet.  Meanwhile I plugged the Flex into another tv in my loft(tv the Roku stick was orignally plugged into) and with the flex the screen flickers in and out with a static screen appearing for a few seconds. Sometimes it goes black but unlike my tv downstairs the picture resumes but the flickering in and out is unwatchable at some points. 

On this tv I've tried plugging the flex directly into the HDMI port on the tv as well as the HDMI switch I have and get the same results. Definitely something not stable with the HDMI connection on the flex.

(edited)

2 years ago

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XfinityDilary

Official Employee

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1.8K Messages

Thanks for your comment and feedback, @user_5104dc. We sincerely appreciate you taking all those troubleshooting steps. I'm sorry the attempts to correct this on your end were unsuccessful. By chance, did you try rebooting the TV box with our Xfinity My Account App or manually too? 

 

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2 years ago

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