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JakeTheArmyGuy
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3 Messages

Monday, May 11th, 2026 12:33 AM

Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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3 hours ago

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XfinityAlyssaA

Official Employee

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2.6K Messages

7 hours ago

Good evening @JakeTheArmyGuy, and thank you for reaching out on our Community Forums regarding your Crunchyroll app issues-we appreciate you providing the error code. I see that you’ve already restarted your cable box and performed a system refresh-thank you for trying those steps.

To continue troubleshooting, can you please confirm that all cable connections are securely tightened? Additionally, are you experiencing any issues with any other apps, or is the problem isolated to Crunchyroll?

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JakeTheArmyGuy

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@XfinityAlyssaA​ Yes, all cables are connected securely. Every other app is working fine, and I also reset my router.

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4 hours ago

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XfinityAlyssaA

Official Employee

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2.6K Messages

Thank you for confirming that @JakeTheArmyGuy. Have you also tried uninstalling and reinstalling the app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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Terrapin23

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1 Message

Having the same issue, there's no option to uninstall crunchyroll it comes on device already. Have deleted stored data, reset flex and router, all other apps are working perfectly it is only effecting crunchyroll like the others have stated. 

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3 hours ago

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JakeTheArmyGuy

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@XfinityAlyssaA​ How do I do that? I have looked at every option in the settings menu, but I don't see an uninstall option.

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3 hours ago

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XfinityAlyssaA

Official Employee

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2.6K Messages

We can definitely assist you with reinstalling the app @JakeTheArmyGuy. To make sure we provide the correct steps, can you let us know how you’re accessing the app-through your X1 TV box or directly on a Smart TV?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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user_sxct70

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1 Message

5 hours ago

Having the exact same issue with Crunch Roll. All other apps are loading with no issue. Reset the box and did the system refresh. Still getting the same error. Reset the router as well.

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