Datline audio playing non stop on Xumo box

No matter what we are streaming, the television show Dateline’s audio is playing.

Responses

DreamSayerZ

Problem Solver

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568 Messages

9 months ago

@Sekodp There are several other threads on this forum from users reporting this same issue. I haven't seen any posts on how it was fixed. An Xfinity support rep will respond to you with instructions to contact them directly for further troubleshooting.

2

S

Sekodp

3 Messages

If I had to guess it has something to do with the Xumo Play app. Dateline 24/7 is the first channel in that app. This appears to be a common issue. Xfinity reps, please just post the fix in the comments

9 months ago

XfinityBradM

Official Employee

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648 Messages

Hey there, @Sekodp. We are reaching out to see if you're still having issues with your Xumo device.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

8 months ago

0

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Sekodp

Datline audio playing non stop on Xumo box

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