delete purchased movie

I'm trying to delete a purchased movie off of my account. I chatted with an agent and they refunded the movie but said that it couldn't be deleted. Reading the Forum it appears that it is possible to delete so please advise how. It was never watched if that helps.

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XfinitySeth

Official Employee

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593 Messages

4 months ago

Howdy user_yxdfa6 👋 I hope your weeks going well! I appreciate you taking the time to bring your concern to our community, and you're in the best place for help!

When it comes to purchased content, even if credited back for the amount of the purchase, the digital license will remain on your account and cannot be deleted unless services are disconnected and not transferred to a new address within 60-days.

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user_yxdfa6

Visitor

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2 Messages

Has that changed? I've seen previous comments in the forum where it was removed from the account for example: https://forums.xfinity.com/conversations/xfinity-stream-website/need-to-delete-purchased-movie/620dfd4680db9c3cdd5e6f1b

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4 months ago

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XfinityChristy

Official Employee

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2.5K Messages

I understand you're looking to remove a movie, and I'd be happy to help! Removing a movie can sometimes depend on a few things: how and when it was originally added, and the timeframe between then and now.

I'd be glad to take a closer look at your account with you to see what your options are. To get started, please send a direct message with your full name and address.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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user_d1bab9

Visitor

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1 Message

I am trying to Delete TV Shows not movies that were purchased for $2.99 as an example. These are usually final episodes I couldn6get otherwise or when a series was interrupted. I don't wish to keep them but because they showing purchased they have no delete option. So how to I remove them

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5 days ago

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XfinityAmandaB

Official Employee

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2.7K Messages

user_d1bab9 TV shows, more than likely would fall under what @XfinitySeth mentioned and can not be removed from the account. We would be happy to check for you, however. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 days ago

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Flex

user_yxdfa6

delete purchased movie

XfinitySeth

user_yxdfa6

XfinityChristy

user_d1bab9

XfinityAmandaB

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