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user_yxdfa6
1st Topic

Visitor

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2 Messages

Thursday, June 19th, 2025 1:20 AM

delete purchased movie

I'm trying to delete a purchased movie off of my account. I chatted with an agent and they refunded the movie but said that it couldn't be deleted. Reading the Forum it appears that it is possible to delete so please advise how. It was never watched if that helps. 

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Updated 

7 days ago

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XfinitySeth

Official Employee

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217 Messages

10 days ago

Howdy user_yxdfa6 👋 I hope your weeks going well! I appreciate you taking the time to bring your concern to our community, and you're in the best place for help!

When it comes to purchased content, even if credited back for the amount of the purchase, the digital license will remain on your account and cannot be deleted unless services are disconnected and not transferred to a new address within 60-days.

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user_yxdfa6

Visitor

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2 Messages

Has that changed? I've seen previous comments in the forum where it was removed from the account for example: https://forums.xfinity.com/conversations/xfinity-stream-website/need-to-delete-purchased-movie/620dfd4680db9c3cdd5e6f1b

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7 days ago

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XfinityChristy

Official Employee

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2.1K Messages

I understand you're looking to remove a movie, and I'd be happy to help! Removing a movie can sometimes depend on a few things: how and when it was originally added, and the timeframe between then and now.

I'd be glad to take a closer look at your account with you to see what your options are. To get started, please send a direct message with your full name and address.

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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7 days ago

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