Skip to main content
user_zg318d
1st Topic

Visitor

 • 

2 Messages

09/26/2026 10:42 PM

Error Code RDK-03117

Flex box error code RDK-03117 appears on my television almost daily while streaming apps like Peacock and Hulu. This has been an infrequent problem for over 6 months but occurs regularly now. I have had this box for about five years, and the flex box sits one foot away from the router. Occassionally, when I turn on my TV/flex box, I cannot navigate around this same error code. Usually, a hard reset (unplugging the power cord) from the flex box does the trick, but this has become a daily troubleshooting is a nuisance. Please advise. 

Question

 • 

Updated 

55 minutes ago

 • Edited

14

1

0

Oldest First
Selected Oldest First
XfinityNatalie

Official Employee

 • 

1.1K Messages

3 hours ago

 

Greetings, user_zg318d! Thanks for posting on our XFINITY Community forum about the error code you received on the Flex Box. I am sorry to hear you have been experiencing this interruption issue in the middle of your streaming. I understand how important it is to be able to enjoy your shows with peace of mind each day. Not to worry! You have reached the right place to get to the bottom of this matter for you. By chance, have you already tried resetting your modem as well, besides the flex box? 

 

2

0

user_zg318d

Visitor

 • 

2 Messages

Thank you - yes, both the flex box and router have been restarted. This momentarily fixes the issue but isn't a long-term fix.

Like

Reply

2 hours ago

0

XfinityNatalie

Official Employee

 • 

1.1K Messages

 

user_zg318d, Thank you for confirming. We can help with replacing the box if necessary. First, we will dig deeper with a few more troubleshooting steps to determine where this issue may be coming from. To proceed, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum page.  

 Here's the detailed steps to direct message us:  

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message 

Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

55 minutes ago

0

forum icon

New to the Community?

Start Here