Visitor
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1 Message
Error code XRE-00002
I have literally had 3 new flex boxes in the last week. We have attempted to activate each one. After the initial set-up process, it brings up the same error code on every box. It's like the flex box is attempting to look for TV channels. We are not paying for TV. It is an internet only plan. A technician has already been here. We have restarted the modem, got a new one, got a new box and new Cords. Still it's not working. Please help! 😭
XfinityPeterH
Official Employee
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1.5K Messages
2 years ago
Hello @user_670343 and thank you for your post. I would be reaching out if I was getting the error code XRE-00002 on all my equipment too. We are here and happy to help you. Please feel free when you have time to work on troubleshooting to send us a Direct Message. Here is how you can reach us:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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