Visitor
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2 Messages
Error ENT-22011
I keep getting this error when I turn on my Flex tv box. I tried unplugging and plugging back in the box, but that did not help. I could not find any trouble shooting solutions online. Is there anything I can do to fix it or do I need an xfinity technician to come out and look at my box?
dontspamrob
New Poster
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2 Messages
2 years ago
I just started having this also, must be some issue going on.
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user_e5794d
Visitor
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38 Messages
2 years ago
Same issue started 8/31/22 here also
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user_e5794d
Visitor
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38 Messages
2 years ago
So I unplugged the flex, plugged in an Amazon fire stick and works. I’m guessing that error code means make your annual pilgrimage to an XFINITY store to get another flex box??
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user_c2fc2f
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1 Message
2 years ago
I'm getting the same error code here in Oregon this morning ENT-22011. Unplugging and plugging back in twice hasn't worked.
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user_b69763
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2 Messages
2 years ago
Same issue here. I've unplugged and restarted the flex box and my Xfinity gateway with no results.
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user_fba44b
Visitor
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1 Message
2 years ago
Not impressed with the flex streaming box. Always an issue, constantly turning off and on by itself, now keeps showing this ent-22011 code and I haven't had this service for a month. I've restarted the device, multiple times and it does the something must be wrong thing. Yes, something is wrong, your service
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user_b69763
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2 Messages
2 years ago
Same issue here. I've restarted both the Flex box and my Xfinity gateway with no results.
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user_389ef8
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5 Messages
2 years ago
Me too, just started this morning for both Flex boxes and they are different models. Could it be that Xfinity "made a change to their system"? Please help, tell me a work around> Thanks everyone. This is in Middle TN
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jay1sauce
New Poster
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2 Messages
2 years ago
Wed, 8/31/22 - same issue this morning, it was working fine last night. Tried everything, reset modem, reset flex, unplug, etc, etc.
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user_7e6551
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2 Messages
2 years ago
Same Error here- ENT- 22011
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user_389ef8
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5 Messages
2 years ago
On work call this morning they mentioned AZURE is having an issue but I don't know if this is related. Love the Cloud. NOT
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user_389ef8
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5 Messages
2 years ago
UPDATE; My FLEX in Middle TN is back working.
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user_7e6551
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2 Messages
2 years ago
I had to completely unplug for awhile. They told me there was scheduled Maintenace. And it finally worked after a total restart. But I unplugged for longer than they told me too.
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user_896781
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1 Message
2 years ago
It is a on going issue, just talked to customer service and it is an internal system error that they are working on fixing, they wrote out a ticket stating I was having the error reading and said I would get a call back when issues are fixed. So this is going to be an all day thing. Took about 30 minutes for them to call me due to agents being busy.
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user_389ef8
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5 Messages
2 years ago
Want to thank everyone here for posting the problem. It lets a person know that it is not a single user issue.
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