ESPN App Not Playing Video

I’m trying to watch hockey on my ESPN app. I have a Flex and only do internet through xfinity. However, I am getting a message reading

“Unable to Play Video

Error: This channel is not part of your TV package”

I will get other iterations of this message prompting me to upgrade my xfinity package.

My ESPN+ subscription is through ESPN, not xfinity. Again, I don’t have TV through xfinity either. This is the first time this has happened. This is not a blacked-out event. I have restarted my Flex as well as signed in and out of the ESPN app.

Responses

CCBrandon1

Problem Solver

•

770 Messages

2 years ago

Hello, and thank you for reaching out for help with ESPN+. I know how important it is to be able to watch your favorite programing.

Watch ESPN+ on an X1 TV Box or Flex Streaming TV Box

Open the ESPN app. If you select certain ESPN, ESPN2, or other content within the app, you may see a message to visit a URL to activate the app.
To watch ESPN+ content, you’ll need to click on an ESPN+ show or event within the ESPN+ tab.
With your remote, choose subscribe or log in.
From here, you can:
- Log in with your ESPN+ username and password.
- Create an account. If you don’t have an account, you’ll see a message to visit an on-screen URL.
  - Follow the prompts on your computer, laptop or mobile device to sign up for an ESPN+ subscription service.
  - Please note that you'll have the option to sign up for ESPN+ as an individual subscription, or for the Disney+, ESPN+ Hulu bundle.

Please make sure you are following the steps here to access ESPN+ on Flex.

0

Flex

serileonor

ESPN App Not Playing Video

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CCBrandon1

Watch ESPN+ on an X1 TV Box or Flex Streaming TV Box

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