Flex Bix

I understand that, but I literally called when I received it in the mail and said I did not want it and asked how to send it back. I was told I didn’t need to do that and it was mine to keep. So now I don’t have it anymore because it was just wasting space in my apartment. It is absolutely not okay to lie to a customer about that and then years later expect them to pay for it. 

I can have that removed from the account without charge if needed. Can you send me a direct message with the full name and complete address for that service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

So this was a lie, because I had conversation in the personal message and they were not able to help me and told me they denied removing it off my account. Publicly declaring a solution and then privately dismissing is not okay. None of this is okay, and if the charge is not removed I will be reporting it to the better business bureau or anywhere else necessary to fight this bogus charge. And I have screenshots of 30 other people on this forum saying the same thing has happened to them as evidence.

It is your right as a consumer to reach out to the BBB. If you had a conversation with another support team outside this thread, I can gather their information to make sure the incorrect information is addressed however, we would have to refer to the results provided by our equipment team, since they are a higher level of support. I do not see anything previously in this thread that advised it was not needed back. The terms and conditions from when you approved the box being sent out also confirmed it was needed back as well if no longer in use. 

That sounds like a great argument until the fact comes into play that when I first received it I called to return it because I didn’t want it. You guys told me not to and that it was mine to keep whether I used it or not. You deceived me after I attempted to return it. You can blame me for fine print all you want but you record your calls. Just listen to the conversation.