Flex Bluetooth audio delay when using Bluetooth headphones

@XfinityJimmy​ I did this and I never received a response.

@user_2a564c Hello and thank you for letting us know you are having issues with the Bluetooth settings. Since you did most of the basic troubleshooting, I'd like to do more troubleshooting specific to your account. 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

@user_aacba3​ I lost this link and once you commented, it emailed me, so thank you. I just sent the direct message asking for assistance from xfinity support. If I get anything resolved I will update you.

Hi there, @user_aacba3 I'm very sorry for the trouble you are having. Please don't hesitate to reach back out if you still are having issues. I do have a great link https://comca.st/3pxklid that will walk you through the process of how to pair Bluetooth to your Flexbox.

@user_aacba3​ no response, still not fixed.

@XfinityRichard​ it’s not a problem with pairing them, I pair them just fine. The audio and video just are not synced at all and nothing I do seems to sync them. The audio is very very delayed to the picture.

@XfinityRichard​ @XfinityAbbie @XfinityJimmy 

Hello,

Today I un-paired my Beats Bluetooth headset from Flex then performed a System Refresh (what is a System Reset?)

I then re-paired my headphones and still experience the same reported audio issue.

I do not have issues with Audio when listening via the TV speakers.

Please advise if we can perform a live troubleshooting session today.

Thanks.

Manuel

Hi there @user_c6e78c. Thank you so much for bringing this to our attention. I am sorry to hear you are having issues with your audio while connecting it via Bluetooth. I would like to take a deeper look at this for you. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Same issue here with Bluetooth speakers. Very obnoxious trying to watch a movie. Pretty much impossible. 
 How about instead of side lining the problem Comcast addresses the issue openly in the forum? Unless Comcast just doesn't want to admit they have no solution other than reseting the decice over and over until people give up. 

@

If you would like, we do have an option to send us a DM and we can take a closer look at this with you! 

@user_ed635c​ yep, I’ve stopped using the device entirely and replaced it with an Amazon Fire Stick, which has no audio/video Bluetooth issues whatsoever!

Hello there @MNDaveZ thanks for using our forums and for contacting our team about this. We are happy to assist with the Bluetooth flex troubleshooting. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Today I got the 4k flex tv box from local xfinity store and returned the non-4k flex tv box, and I'm reporting that the audio lag issue is no longer happening on the 4k flex tv box.

Hi, @MNDaveZ. I am glad to hear you are no longer having this issue! That's great to hear. I appreciate you updating the thread with what worked for you. 

@sfmanuel Let me know if you have had a chance to swap out your Flexbox and if you are still encountering issues with your Bluetooth options.

@user_95c63c​ I recommend exchange your flex box with the latest model then try Bluetooth 

Hi there @sfmanuel! We will reach out during the week to see if you were able to get it swapped out and if this helped. Thank you! 

Hello, @sfmanuel! Were you able to swap out the Flex box yet? If so, are you seeing an improvement?

@Leeland37​ xi6 looks like the one I had but remote looks different when I Google search.  I think you want to swap out yours with latest model.  Here is a picture of mine, XiOne-SC (A).  This is the one I got from store when I swapped out my old flex box.

The xione is for flex. I have a video account. My wireless box is hardwired to the modem because of the upstream levels of where I live. It’s happening on my 4K dvr also(xg1v4). 

Even went as far a factory resetting first clearing the remote (holding down A&D then 981) then to factory reset the box (hold down the power button 5 seconds, select/OK,right button,down button, power) still same issue after finishing setup.

Hello, @Leeland37! Thank you for reaching out to our experts on our Xfinity Community Forum! Our team works around the clock here to solve customer issues and we would love to help you.

Because this sounds like a separate issue from the one OP posted about, please begin your own thread and provide a description of the issue you are experiencing. Doing this will allow us to better assist you as well as help others in the community having a similar issue.

Thanks and I look forward to seeing your new post!