Contributor
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25 Messages
Flex box streaming buffering issues
I am new to Flex, I installed it per instructions and my internet package is the up to 400Mbps. First few days I was getting buffering watching movies via Flex. I tested the wi-fi speed in the room with the Flex, download ranged from 20-70 Mbps. On a morning call, First level tech support couldn't fix the issue and scheduled service call for house the next day. That afternoon, Advanced Tech support called me and within about 15-20 minutes the bandwidth was now in the 300+ Mbps range near the Flex. problem solved right? I thought so. That evening, I accessed HBO MAX through Flex and the buffering was still there watching a video. I tried access account info through Flex and it locked up. I then tested bandwidth speed on two different devices near the Flex and the speeds where in the 300+ range, so what is the issue? I decided to accessed HBO MAX through Firestick, to test a optional streaming source ... not a single buffering all evening. Seems the flex box has issues with maintaining a stream without buffering.
Any on else having buffering issues with Flex box?
CCSelena
Problem Solver
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892 Messages
3 years ago
Hi there @jb_c! Thank you for reaching out to us here via our Forums platform. I am sorry to hear that you are experiencing issues with buffering while using your Flex box, is the issue still present? If so, have you attempted to reset your modem?
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