Flex Box

Oh no!!! I am moving and just called customer service to switch my service address. I never used my flex box and asked them what I should do with it and they told me it did not need to be returned and would take it off my account. I asked twice, stating, "I do not need to return it? I can throw it out?" They told me yes! I just went online to switch my service address and Im seeing that it is still on my account but I threw it away days ago!!!! AND my monthly bill just went up! Looks like if this is how the service is, Ill be looking for a new provider for my move!