Flex crashing every 10-15 mins

Same here. Screen goes black while watching Netflix or Peacock and get kicked back to the home screen. This makes Flex unusable.

Same here. Ongoing problem for months. Has potential, but currently a garbage device until fixed.

Same issue with Amazon Prime and HBO Max. I suspect it's having bandwidth issues and the box crashes rather than pausing. The screen goes black for tens of seconds before going to the home screen. Sometimes it's fine and I can watch an hour-long show without interruption. This week it's been fragile and crashes every 10-15 minutes. I've turned down the quality to 720. Nothing else is using the network, it's 11 pm and I live alone. I wouldn't mind if it just paused the video until it caught up, but crashing is unacceptable. 

I do network admin at work and have developed some Ethernet devices for factory use so if the devs need any data to debug this, I'm happy to help. I can collect log files, for example. 

Came here hoping so find a solution to the same problem but none are offered. I see it's been doing this for a year now and they still haven't done anything to fix it. They sent me another box, didn't work either so they offered to send out a technician who would install it for $100. Like I'm going to pay money to have a guy come plug it in and connect an hdmi cable.  

I can use apps that came with my smart tv and playstation with no problem at all so it's not the modem/router connection it's their damn box.

The problem is back again this last week. It went away for a long stretch and I could watch shows uninterrupted. It's still intermittent. I watched a whole 45-minute show last night without a problem, but had the crash to home screen several times a few days ago. I've been watching Psych on Amazon Prime, 1-2 episodes a day. 

This thing is a piece of junk. It was free, but as they say;  You get what you pay for.

I haven't had much of a problem with Amazon Prime lately (I've been binging Chuck) but...

I've been watching The Nevers on HBO Max this week and I'm seeing the problem there. About every 15 minutes I get the animated 3 dots indicating buffering, and it will hang there if I do nothing. My workaround is to click the left-arrow button to jump back to the HBO Max main menu, then select the preview image for the episode to jump back into it. That seems to recover properly, most of the time. Sometimes I get a popup that it can't communicate with the HBO Max service. I hit left-arrow again to get to the menu, select the episode again, and the popup goes away and video resumes. It's usable but very annoying. 

Meanwhile, I'm watching Farscape on Amazon Prime using a TV with built-in app and it works flawlessly. So it's definitely the Flex that's choking. Same network, same router and modem. The TV doesn't have HBO Max so I can't test that, but I might on my Win 10 desktop with 4k TV as a display. 

Any time you depend on a wifi signal, RF interference from something in your home can affect the signal. Hardwiring using Ethernet is best in this case.

My older TV lacks streaming apps. I saw the Flex as a way to address that deficiency. Are there other inexpensive small boxes that can connect the Internet to an HDMI-only TV and host the popular streaming apps? I could of course use Windows 10 on a regular PC but that's kind of heavyweight for that. The whole draw of the Flex is that I don't have to commit a big PC to streaming.