Good morning @user_95ef7a! Thank you for sharing the error you are receiving with the xumo box when trying to view starz. I'm sorry for the trouble. I know how annoying it can be when the TV fails, and you are trying to watch a show. With the error code you shared ENT-22013, that usually indicates an issue with the device software. Does the same error appear on other apps? This will help me understand is it is app related to device specific. I would love to have this fixed for you asap so you can get back to enjoying your shows.
XfinityPaula
Official Employee
•
1.7K Messages
8 days ago
Good morning @user_95ef7a! Thank you for sharing the error you are receiving with the xumo box when trying to view starz. I'm sorry for the trouble. I know how annoying it can be when the TV fails, and you are trying to watch a show. With the error code you shared ENT-22013, that usually indicates an issue with the device software. Does the same error appear on other apps? This will help me understand is it is app related to device specific. I would love to have this fixed for you asap so you can get back to enjoying your shows.
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