2 Messages

Saturday, July 16th, 2022 5:11 PM



I tried to add flex, which I was supposed to have along with Peacock ,to my plan and was told I wasn't eligible and to contact customer service. Incredibly difficult to contact anyone other than sales. What's up?

Official Employee


654 Messages

1 year ago

Hey @user_22bffd, thank you for reaching out to Xfinity Support on our Forums. We apologize you were unable to get help and I can certainly help get you set up with the Flex box. Can you send us a direct message so I can?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it



2 Messages


So, Flex really isn't available with internet in 'some locations'? How is this possible, it's just streaming? Other services work just fine.

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