Visitor
•
2 Messages
flex
I tried to add flex, which I was supposed to have along with Peacock ,to my plan and was told I wasn't eligible and to contact customer service. Incredibly difficult to contact anyone other than sales. What's up?
Visitor
•
2 Messages
I tried to add flex, which I was supposed to have along with Peacock ,to my plan and was told I wasn't eligible and to contact customer service. Incredibly difficult to contact anyone other than sales. What's up?
XfinityNicolas
Official Employee
•
1.1K Messages
3 years ago
Hey @user_22bffd, thank you for reaching out to Xfinity Support on our Forums. We apologize you were unable to get help and I can certainly help get you set up with the Flex box. Can you send us a direct message so I can?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
1
0