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Chrischris70
1st Topic

Visitor

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2 Messages

Thursday, June 23rd, 2022 1:18 AM

Closed

Hulu keeps logging me out

This is only happening on my flex, no other devices. Hulu keeps logging me out, its happened 4 times today alone, once while i was watching tv on it

Question

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Updated 

2 years ago

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user_MikeG

Contributor

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71 Messages

2 years ago

Hello @Chrischris70, I appreciate you reaching out to us with your question about the Hulu app logging you out. Have you tried unplugging the power cord for the Flex box, waiting 15 seconds, and then plugging it back in?

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Chrischris70

Visitor

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2 Messages

@XfinityMikeG​ yes, multiple times.

2 years ago

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XfinityRoberto

Official Employee

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1.5K Messages

I am sorry to hear that it is keep login you out. When you enter your username and password it should give you a stay log in feature. Can you make sure that is checked.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Thebakerfamily

Visitor

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1 Message

This happens to us also and is so frustrating.

(edited)

2 years ago

0

CCJoseph

Problem Solver

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729 Messages

It looks like we may have offered a possible solution. Were you able to try that and see if it helped? 

I no longer work for Comcast.

2 years ago

0

billy-v

New Poster

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2 Messages

I've had to repeatedly log back into Hulu on the Flex box only. No other device in my house has this problem.

What is the Flex box doing to continously cause this log out?

I'm seriously about to pitch this Flex Box in the trash.

2 years ago

xss01

Visitor

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2 Messages

2 years ago

I'm also having this issue. I have done everything possible, were applicable. This is a bug, and not user error. When is this getting fixed?

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