I am unable to log into my email account with comcast, I was told I would be able to use this as long as I checked my email.

My email account is not being recognized, I use it for many things.

Responses

XfinityThomasB

Official Employee

•

1.9K Messages

8 hours ago

user_ezxj7j It sounds like you are needing to update your password. There is a certain for password complexity. If our system deems the existing password was not meeting complexity standards, the account will need to have the password updated to typically

Detailed Password Requirements:

Length: The password must be between 8 and 16 characters in length.
Character Types: It must include at least one uppercase letter (A-Z), one lowercase letter (a-z), one number (0-9), and one special character (!@# etc.).
Uniqueness: The password should not be easily guessed, such as "abc123".
Avoidance: It should not contain your first name, last name, or username.

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user_ezxj7j

I am unable to log into my email account with comcast, I was told I would be able to use this as long as I checked my email.

XfinityThomasB

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