Issues with Paramount plus with Flex box

Paramount+ works great on all other devices. I have spoke to someone on phone several times to troubleshoot, I have had tech come to house, I have returned flex box for a new one, I have reset and rebooted more times than I can count. And since writing this I have taken matters in my own hands because I no longer want this frustration in my life and no one has a resolution I unhooked the flex box and am now using Amazon Fire stick problem solved so far 😊

@user_iya5wn I'm terribly disheartened to hear that Paramount+ on Flex was a unsatisfactory product for you. I did not come across this as a known issue with the Flexbox, so I understand that it must have been frustrating not to get a quick resolution. I appreciate the time you spent working with us to get this issue resolved. If you would like to return the Flexbox please visit the Digital Return Center (xfinity.com/returns) where you can select the devices to return. Customers can return their equipment by scheduling a UPS at-home pickup by printing the UPS return label, boxing up the equipment, and then calling 1-800-PICK-UPS (Customers will need the tracking number from the UPS return label to schedule the pick-up.); or you can simply drop the devices off at any open UPS location (the devices could be packaged up or dropped off as-is and UPS will package them up for our customers). I recommend visiting theupsstore.com for the most up-to-date locations and store hours. 

If by chance you are interested in giving troubleshooting another shot 

please send our team a direct message with your full name and full address. To send a direct message: 

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

Hi, @user_qnepw5. I see you have been running into some trouble with the functions on the Paramount Plus app on Flex. I understand you don't have issues with other devices. However, it seems the flex box is giving you trouble. I'm sure this has been a headache, but we can do our best to help. Can I have more details about any troubleshooting you've done so far? Have you attempted to uninstall and reinstall the application, for example? At times, this can help clear up any general issues that can arise.