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user_d711cc
1st Topic

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2 Messages

Saturday, January 1st, 2022 8:43 PM

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lost xfinity flex box

I lost my xfinity flex box when I moved a few months back. I have been looking for it ever since and have already had it replaced, but I can not find it and am being charged for it every month (deactivated, but not returned). What should I do?

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3 years ago

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CCMike1

Official Employee

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933 Messages

3 years ago

Hello @user_d711cc   , thank you for reaching out. I’m sorry to hear you lost the Flex box. I would be happy to look into this for you. The cost of the device is $70. I do need to get this removed from the account. Can you send me a direct message with your address and name?

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user_d711cc

Visitor

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2 Messages

@XfinityMikeB I am trying to send you a direct message, but your name is not coming up in the search function. How should I move forward?

3 years ago

0

CCMike1

Official Employee

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933 Messages

To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat. It will come to me directly this way!

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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