Visitor
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1 Message
missing equipment
I rec'd a bill for $120.00 for equipment on
my old account number..[Edited: "Personal Information"]..the only equipment I had was a "Flex" unit which I returned to your Crystal Lake IL store. The agent at the store stated it was outdated and he could not find it on my account. I do have a gateway sent when my account was updated [Edited: "Personal Information"]. Is this the piece you are looking for?
XfinityJohnG
Official Employee
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3.2K Messages
20 hours ago
Thank you for reaching out to our team here. I will be happy to take a look at any equipment charges on your account from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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