Visitor
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1 Message
My flex box was stolen and I want to make sure it is deactivated
Some stupid person who used to be my friend stolen my flex box while I was in another room. I want to make sure this scum isn’t using it. What steps do I need to take to deactivate this box, and eventually have it replaced?
XfinityEsteban
Official Employee
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137 Messages
1 year ago
Hello, I understand how frustrating it would be to lose a Flex box. No worries, I can help you get this resolved here.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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