U

Tuesday, October 1st, 2024 9:30 PM

Need to Reverse to my original cable package

I thought I was only removing max and mgm+ package but it took away 150 hours of dvd space as well as multi recording of shows. How can I do this?  I’ve tried very hard to speak to someone but that’s impossible and I just don’t know what to do except cancel altogether and start over OR go with Fios?  PLEASE HELP!!!!

Official Employee

 • 

1.5K Messages

2 months ago

Hello, @user_szsld2. Thanks for reaching our Forums regarding your TV package. We can certainly look into this for you, please send a DM with your full name and the full service address to get started.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

forum icon

New to the Community?

Start Here